PRIVACY POLICY

Who is responsible for the processing of your data?

Personal data provided through this website will be processed by the company Helenis Biocosmetics S.L. and, in any case, by the owner of this website, whose contact details appear in the Legal Notice.

To make any inquiry about the processing of personal data carried out by Helenis Biocosmetics and/or to exercise the rights conferred by the applicable law/s, the data subject should contact by one of these means:

• By e-mail (recommended option) to the following address: in**@*********us.com
• By mail to the following address:
  Helenis Biocosmetics
  Parc Científic de la Universitat de València
  Carrer del Catedràtic Agustín Escardino Benlloch, 9
  46980 Paterna, Valencia (España)

In case of exercising one or more of the rights of the interested party, a photocopy of the ID card or equivalent supporting document must be provided together with the aforementioned letter.

Do we work with external companies for the recompilation of your data?

We collaborate with Microsoft Clarity and Microsoft Advertising to capture how our website is used and interacted with through behavioral metrics, heat maps and session replay to improve and market our products/services. Website usage data is captured using proprietary and third-party cookies and other tracking technologies to determine product/service popularity and online activity. In addition, we use this information for site optimization, fraud/security and advertising purposes. For more information on how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement."

For what purpose do we process your personal data?

The purpose of the data processing is to be able to contact the sender of the information, respond to their request or inquiry and follow up afterwards.

Providing the data is voluntary, but if you do not do so, we will not be able to respond to your request, inquiry or complaint. Therefore, the communication of your personal data for these purposes is a necessary requirement for us to be able to handle requests made in this way.

How long will we process your data?

The data will be kept for the time necessary to respond to your request, inquiry or complaint and to close it definitively. Subsequently, they will be kept as communication history, unless you ask us to delete them.

What is the legal basis for the processing of your data?

The legal basis for the processing of your data is your consent, which is expressed by sending them, and can be revoked at any time. However, the data processing previously carried out will not lose its lawfulness due to the revocation of consent.

What are your rights when you provide us with your data?

Any person has the right to obtain confirmation as to whether we are processing personal data concerning him/her. Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

You are responsible for ensuring that the information you provide through this website is accurate. For this purpose, you must ensure the accuracy of all data you provide and keep the information provided properly updated so that it corresponds to your actual situation. Please note that you will be liable for any false or inaccurate information you may provide and for any damages this may cause.

In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. If you have given your consent for a specific purpose, you have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal. In such cases, we will stop processing the data or, as appropriate, we will stop processing it for that specific purpose, except for compelling legitimate reasons or for the exercise or defense of possible claims.

All the aforementioned rights may be exercised through the means of contact indicated at the beginning of this clause.

In case of infringement of your rights, especially if you have not obtained satisfaction in exercising them, you can file a complaint with the Spanish Data Protection Agency ( contact details available at www.agpd.es) or other competent supervisory authority.

You can also obtain more information about your rights by contacting these agencies.